We currently offer standard and express shipping within the UK.
UK orders are currently:
Delivery guides: Pre-orders: Your items should be dispatched within 14 working days unless otherwise specified.
Standard shipping orders: Your items should be dispatched within 2 – 3 working days unless otherwise specified.
Express shipping orders: Your items should be dispatched within 1 working day unless otherwise specified.
Please note: Of course we make every effort to dispatch your order on time, though there may be times when this may not be possible and unexpected delays occur. Delivery times are provided as a guide and are not guaranteed. If you have not received your item within the time advised, please get in touch and we will be happy to look into it for you.
To be eligible for an exchange or refund, items returned must be in an unused condition. To initiate a return, simply forward your sales confirmation or proof of purchase to [email protected]. We will then provide further instructions.
To complete your return, we require a receipt or proof of purchase. Postage costs are payable by the customer.
You will be refunded in full to your original form of payment, excluding the cost of standard delivery, unless the goods you received arrived damaged, faulty, or you received the incorrect product(s). However, we will not refund the shipping cost of you returning the product(s) to us.
Refunds made outside of our 14 day policy will not be accepted.
Non-returnable items:
* Gift cards
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your bank, it may take some time before your refund is processed by the payment gateway.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
Sale items (if applicable).
Sale items are exempt from any refunds and cannot be returned.
Exchanges (if applicable)
We only replace items if they are defective or damaged upon arrival as a result of a manufacturing fault. If you need to exchange it for the same item, please send us an email to [email protected] and we will provide you with further instructions.
Shipping
To return your product, you should send us an email to: [email protected].
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.
© 2023 Organically Majestic Ltd – All Rights Reserved Registered in England & Wales | 13466274